Feedback & Complaints

We value your feedback. Compliments, suggestions and complaints help us improve and keep you safe. You can submit feedback anonymously (leave name/contact blank) or provide details so we can respond. We acknowledge within 1–2 business days.

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What if I’m not Satisfied?

You can request an internal review or contact an external body:

NDIS Quality & Safeguards Commission – for concerns about the quality or safety of NDIS supports (registered or unregistered providers).
Phone 1800 035 544 (Mon–Fri 9:00–5:30 AEST), TTY 133 677, or via the National Relay Service; interpreters available.
Health Complaints Commissioner (Victoria) – for complaints about health services in Victoria.
Phone 1300 582 113 (Mon–Fri 9:30–3:00), or lodge online.
Ahpra / Occupational Therapy Board of Australia – for concerns about OT professional conduct.
Phone 1300 419 495 (Mon–Fri business hours), or submit a notification online.