Privacy policy.
Who we are
Everyday OT Support is an Australian occupational therapy practice. We handle health information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and follow guidance for health service providers from the Office of the Australian Information Commissioner (OAIC). We also align practice with Ahpra/Occupational Therapy Board of Australia expectations and use relevant RACGP privacy resources as general clinical best‑practice references.
What we collect
Identity & contact details (name, DOB, address, email, phone).
Health information (diagnoses, history, medications, functional information, assessment results).
Collateral (referrals, reports, quotes, images, videos where clinically relevant).
Administrative/billing data (funding type, NDIS details, plan manager).
Communications with us (emails, messages, forms).
How we collect it
Directly from you; from your supports (e.g., GP, specialists, therapists, Support Coordinator, family) with your consent; or where required/authorised by law (e.g., serious threat to life/health).
Why we use/disclose it
To provide OT services (assessment, therapy, reports).
Care coordination with your consent (e.g., GP, psychiatrist, therapists, suppliers).
Booking, billing and practice operations.
Quality, safety and training (using de‑identified information where possible).
Where required by law or to reduce a serious risk of harm.
Storage & security
We use a secure practice management system and encrypted storage. Access is role‑based and logged. We take reasonable steps to protect information from misuse, loss and unauthorised access.
Where we store information
Data is stored in Australia where practicable. If information must be stored or accessed from overseas, we use contractual and technical safeguards consistent with APP requirements.
Clinical records & retention
We keep clinical records in line with Ahpra/National Board expectations and state/territory health record laws. As a guide, adult health records are commonly retained for at least 7 years from the last entry, and longer for children/young people (e.g., until age 25), subject to jurisdictional requirements. Ask us if you’d like the exact period that applies to you.
Access & correction
You can request access to, or correction of, your health information. We will respond within a reasonable period (usually within 30 days) and may charge a reasonable cost‑recovery fee for compiling copies.
Data breaches
If a data breach is likely to cause serious harm, we will follow the Notifiable Data Breaches scheme (notify affected individuals and OAIC, and take steps to reduce risk).
Questions or concerns
Please contact Admin@everydayotsupport.com or 0480 567 720 if you have any questions or concerns